1. Account Management on Teststreams

• How do I view the file I just downloaded?

  Teststreams study packs are delivered in .PDF format and is easy to access on all devices.

  If the study pack is password-protected, simply enter your email address as password to open the study pack. For example, a typical password could be [email protected]

  The password should be the same way you entered it during your order. For example, if you typed your email address as [email protected]  Your password will be  [email protected]

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• Is it compulsory to create account before downloading a material from teststreams?

  Certain Not! Although it is recommended. Creating an account ensures you can manage your orders, skip filling your details each time you want to purchase, and make your experience much better. Having an account also lets you download any new updates to your study materials.

• How can I create an account

  Great! To create account, simply click on my-account. Provide the required details. That’s it.

• Can I download materials from my account

  Absolutely! Simply click on my downloads to access all your available downloads. You can also visit support center to for instant assistance.

2. Study packs purchase and Delivery.

• I found a material I like, How can I get it?

  (1) Click on the product,

  (2) Then click the buy now button..

  (3)Fill your details provided on the payment page,

  (4)Select your preferred payment method (If it is not a free download) then submit order.

• How will I get my study pack after I pay?

  Your study material will be delivered to your email address, and in the “My-account” section.

• How soon will I get the study pack?

  Delivery is automated if you pay online. Even for bank account payments, it only takes 2 or 3 minutes to deliver.

• I was asked to enter a password after I downloaded my pack

  Our website automatically encrypts PDF downloads with your email address and order details. Your password is the email address you entered during payment. For example, [email protected]

3. User support and feedback

• How can I reach your team

  We are always available and ready to support you. You can either start a chat from the bottom-right chat panel, or call 09054281818 / 09096701000.

  You can also  Chat with us live on WhatsApp

• Where is your office located

  For Business related visits, Contact us at 42, Onitsha crescent, Garki area 11, Abuja. For Study packs related matters, visit our branch office at BLOCK A, Suite 309, GLOBAL PLAZA, JABI Upstairs, Abuja. We look forward to opening up more support centers are opening up within Abuja, Lagos and across the country soon.

4. Payment methods and Resolution

• Which account number can I pay to?

  We advise that you place order online for faster and instant access to your downloads. However if you feel more confident paying directly into our bank account, you can pay to details, DIAMOND BANK, 0057222430, Test Marshal International.

• What should I do after I pay?

  After payment, you simply send your email address and the study pack name to 09054281818.

• Can I pay from my mobile app

  Absolutely! You can pay via Mobile App, Cash deposit or USSD.